Privacy Policy

01Data we collect

We collect only the information needed to serve you well. In general, this is data you provide directly when contacting us:

• Contact form: name, email, phone number and the message you send us.
• WhatsApp: your phone number and the content of the conversation, when you choose to reach us through this channel.
• Newsletter (optional): your email, should you choose to receive news, seasonal items and new launches from the patisserie.

We do not request sensitive data (such as racial origin, religious belief or health information) and we ask that you do not include it in your messages.

02How we use your data

We use the information collected solely to:

• respond to your questions, orders and contact requests;
• prepare quotes and arrange orders for events, gifts and special occasions;
• send communications you have expressly authorized (newsletter), from which you may unsubscribe at any time;
• comply with the legal, tax and regulatory obligations applicable to our business.

03Legal basis for processing

The processing of your data relies on the legal bases set out in the LGPD, according to the purpose: your consent (for example, when subscribing to the newsletter), preliminary procedures related to a contract (when requesting a quote or order), legitimate interest in responding to and assisting you, and compliance with a legal obligation where required.

04Data sharing

We do not sell your personal data and we do not share it with third parties for marketing purposes. Any sharing occurs only with service providers essential to our operation (for example, messaging tools or website hosting) and strictly to the extent necessary, or when required by a competent authority under the law.

05Cookies and analytics

This website currently uses only the technical resources necessary for it to function. Should we adopt analytics cookies or audience-measurement tools to improve the browsing experience, this Policy will be updated and, where applicable, we will request your prior consent.

06How long we keep your data

We keep your data only for as long as necessary to fulfil the purposes described here or to meet legal obligations. After that period, the information is securely deleted or anonymized. You may request the deletion of your data at any time, as described below.

07Your rights

As the data subject, the LGPD guarantees you the right to:

• confirm the existence of processing and access your data;
• correct incomplete, inaccurate or outdated data;
• request the anonymization, blocking or deletion of data that is unnecessary or processed in non-compliance with the law;
• withdraw consent and unsubscribe from communications;
• request the portability of your data, as provided by law.

08Security

We adopt reasonable technical and organizational measures to protect your data against unauthorized access, loss or improper disclosure. Even so, no means of transmission or storage is completely secure; we therefore recommend caution when sharing sensitive information through any channel.

09Changes to this Policy

This Policy may be reviewed periodically to reflect changes in our practices or in the law. The current version will always be available on this page, along with its update date.